This policy explains how Educate Online handles personal information submitted through educatesonline.com, WhatsApp, email and tutoring enquiry forms.
1. Who We Are
Educate Online is operated by Educate Online (SMC-PRIVATE) LIMITED, a company registered in Pakistan.
Educate Online provides online tutoring and exam-preparation support for school subjects and international curricula. The service is operated from Rawalpindi, Pakistan and supports families online in different time zones.
2. Information We Receive
Depending on how you contact us, we may receive:
- Parent, student or tutor-applicant name and contact information.
- Student grade, curriculum, subject, learning needs, city and time zone.
- Tutor-applicant qualifications, experience, subjects, curriculum expertise, professional profile and bio.
- Messages and information you voluntarily send through WhatsApp or email.
- Basic technical data that WordPress or the web host may process for security and site operation.
3. How We Use Information
- Respond to tutoring enquiries and tutor applications.
- Discuss suitable subjects, tutors, lesson formats, trials and scheduling.
- Provide requested support and maintain necessary service records.
- Protect the website, prevent misuse and comply with applicable obligations.
4. Sharing and Service Providers
We do not sell personal information. Information may be processed by providers needed to operate communications and the website, including WhatsApp, email services, WordPress and the hosting provider. Those providers apply their own privacy terms.
We may share relevant learning information with a proposed tutor only when needed to consider or provide a suitable tutoring arrangement.
5. Children and Families
A parent or guardian should submit or supervise enquiries involving a child. Please do not send unnecessary sensitive information, identity documents, school records or medical details through the website forms.
6. Retention and Security
We aim to keep personal information only as long as reasonably needed for the enquiry, application, tutoring relationship, record-keeping or applicable legal requirements. No online system can guarantee absolute security, so users should share only the information necessary for the request.
7. Your Choices
You may ask to access, correct or delete personal information held by Educate Online, subject to applicable legal and record-keeping requirements. You may also ask us to stop using your information for an enquiry that is no longer active.
8. Contact Us
- Email: info@educatesonline.com
- WhatsApp: +92 318 1276793
- Location: Rawalpindi, Pakistan